Bridging the gap: How to combine automated and human customer service for maximum efficiency

Explore the benefits of chatbots in hotel customer service over human assistance to boost efficiency and guest satisfaction.

Customer Service

setembro/22
Guest Post

Uh-oh! 5 Hotel Call Center Mistakes You Can’t Afford to Make

Hotel call center mistakes can go unnoticed on busy days. Find out how they happen and ways to avoid them in this article!

dezembro/21
Paula Carreirão

7 Tips to Turn Customer Service into a Sales Channel in The Hotel Industry

Go beyond providing information and turn hotel customer service into sales. Here are the top 7 hotel sales best practices to increase revenue.

outubro/21
Paula Carreirão

How to Provide the Best Customer Service in the Hotel Industry Before Booking

How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.

setembro/21
Paula Carreirão

Hotel Multichannel Customer Service Dilemma: Who’s First?

The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.

maio/21
Guest Post

Why Building a Hotel Culture Changes Employee Productivity

Hotel culture is crucial for improving employee productivity in your hotel chain. Find out a couple of reasons why invest in such a subject!

abril/21
Guest Post

How To Improve Hotel Customer Service by Teaching Your Crew Some Tricks

Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that!

março/21
Guest Post

The Evolution of Hotel Technologies : from In-Room Phones to Open APIs

Back to the future: the evolution of hotel technologies, from In-Room Phones to Open APIs. A timeline of hotel technology advancements and their benefits.

março/21
Guest Post

10 Ways to Encourage Your Customers to Write Good Hotel Reviews

Learning how to get hotel reviews is essential for a hotel’s success. Here are 10 of the most effective tips to get good hotel reviews from your customers.