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Casa Maya Cancún

How Hotel Casa Maya Cancún achieved a 61:1 ROI with Asksuite

How our clients liked this feature:

form
casa maya
hotel

Armando Días

Sales Manager

“Asksuite’s service is very helpful as their team is extremely attentive, always supporting us with whatever we require. It’s exactly what a hotel needs, these connections allow customers to get quick responses to their queries”.

Results and Numbers

57.3%

of searches occurred outside business hours

70.4%

of chats occurred on mobile

1.48%

chats requested human assistance

3.6X

Higher than the booking engine referral rates (which is 3x)

39.6%

of inquiries were answered via desktop

49.3%

of chatbot inquiries happened via mobile phones

4.8%

of inquiries were answered via Instagram

16.8%

of inquiries were answered via Facebook

Challenges before Asksuite

Time-consuming processes can affect any hotel. Maintaining a high level of performance means finding solutions to all the issues listed here.
writing ()
All work had to be done manually
social media
Limitations when responding to questions on different social media channels
conversation
Questions were segmented first and then sent to the designated departments
slow
Response-time was slow due to a high volume of questions from potential guests

Solution

We help hotels leverage their workflow and customer service with simple-yet-clever solutions for massive change.
select
AI automation sends specific messages to the right department in seconds
fast time
Customers don't waste time repeating themselves at every new touchpoint
funnel
No lead goes cold. Travelers receive complete responses instantly
social media
Less complaints due to delayed or no responses
customer service
Centralization of all communication channels in one place

Why wait when your hotel can achieve an unbelievable ROI with Asksuite?

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