Create automatic lead distribution rules based on specific channels, languages, agents, and traveler profiles. Define user categories, such as events, agencies, B2B, and groups to appropriately assign each service.
Choose the best way to combine humans and AI. The chatbot can assist customers outside of business hours, while agents are active during the day. Or the AI can be active 24/7, reducing operational questions, generating and qualifying leads for you.
With Asksuite’s centralized inbox, multiple agents can easily check and respond on all service channels from one single screen.
Travelers contact the hotel via phone, email, messages, or social media. This means they repeat everything with every new channel. Not anymore. Our inbox merges all channels into a single chat history, even for hotel groups.
Reservation agents can easily build proposals featuring room availability, prices, pictures, and descriptions in real time, with the booking engine integration activated for all service channels.
Standardize responses and boost agents’ productivity with translation buttons, and shared email / message templates.
